OUR VALUES:

Customers

We listen to our customers and improve on all services to meet their present and future needs. We conduct our club in an open and forthright manner in strict compliance with applicable laws and regulations.

We will exceed customer expectations through continuous improvements in quality and service. We will conduct ourselves in accordance with our code of conduct.

Employees

Our success depends upon high performing people working together in a safe and healthy workplace where diversity, development and teamwork are valued and recognised. We are committed to the fair and effective selection, development, motivation and recognition. We will provide employees with the tools, training and support to achieve excellence in customer satisfaction.

All Townsville RSL employees are fully trained in the Responsible Service of Alcohol.

It is our responsibility to maintain a safe environment for patrons and staff and ensure liquor is served, supplied and promoted in a way that is compatible with minimising harm from the use of liquor and preserving the peace and good order of the neighbourhood of the Townsville RSL.